Joining Crypto Oversight Authority membership list will give you access to the company’s support during market instability, providing you with greater confidence. A second advantage is the added level of confidence your clients have in the high quality of your services, as they will know they can file a complaint and have it reviewed by independent experts.

The company’s primary goal is to bring together a number of specialists into a self-governing Committee that effectively makes decisions on emerging conflicts, using their combined experience and knowledge and doing so faster than traditional financial control bodies.

To become a member, please complete the appropriate form on the official website. To receive an electronic copy of your application, please send a corresponding request to info@cryptooversightauthority.com.

The company processes applications within 21 days, during which time you can expect to receive a response to your request from the Board of Directors. Once your application is reviewed, you will get a certificate with your personal identification number and a package of required information.

All brokers with membership status are required to have a Complaint Contact and an Internal Dispute Resolution (IDR) procedure. In response to a complaint, the broker should:

• • Notify the customer of complaint acknowledgement.
• • Compensate for damages, if necessary.
• • If compensation is not realisable, provide a comprehensive explanation.

Brokers should be aware that if they refuse to provide compensation or an explanation, the client has the full right to refer their complaint to Crypto Oversight Authority, in accordance with the company’s rules.